At Infiown Creatives, we understand that projects occasionally need to be cancelled or postponed. Our policy is designed to be fair and transparent so that both parties are protected.
SERVICE TERMS
Refund & Cancellation Policy
Updated on November 1, 2026
1. Cancellation and Refund Terms
Because our services—including Brand Strategy & Identity, Social Media Management, Content & Creative Studio, Digital Solutions, Managed Teams & Operations, and Performance Marketing—involve dedicated time, resources, and expertise tailored to each client’s specific needs, refund eligibility is determined by the stage of the project:
- Cancellation Before Commencement: To be eligible for a full refund, clients must cancel their project in writing (via email or letter) before the commencement of services.
- Cancellation After Services Have Begun: If services have already begun, the costs incurred up to the date of written cancellation—including completed work hours, research, design, or setup resources—will be deducted from the total project cost.
- Calculation of Refund Amount: Any eligible refund amount will be calculated based on the remaining balance of the advance payment after deducting the incurred costs.
2. Social Media and Performance Advertising Spend
For services involving social media and paid digital advertising, please note that the minimum amount required for ad spend on platforms such as Facebook, Instagram, Google Ads, LinkedIn, and other networks is determined directly by the respective platform companies. Infiown Creatives does not have control over the minimum spending requirements or billing rules set by these platforms, and any advertising amounts incurred are payable and non-refundable.
3. Quality Assurance and Refund Processing
Our services are designed to meet each client’s requirements with assured quality. If you are dissatisfied with the quality of our services or encounter issues during a project, please reach out to our support team promptly; we will assess the situation and work toward a resolution or a potential refund, where applicable. Approved refunds will be issued through the original payment method and may take time to process and appear in your account.
4. Exceptions, Governing Law, and Policy Changes
- Infiown Creatives reserves the right to waive or modify this refund policy on a case-by-case basis.
- Any disputes or claims regarding refunds will be resolved through legal proceedings in accordance with Indian Law.
- We reserve the right to update this policy as needed and will notify visitors of significant changes through our website.